F.A.Q.

We love answering questions from our customers. See if one of yours is answered here!

What kind of processing time should I expect? 

Processing time varies based on the product ordered. If you order items with different processing times, the item with the longest processing time will determine the estimated ship date of your order. We do not ship until all items are available.

  • Pillow Covers – Processing time is 5-9 business days.
  • Pet Accessories – Processing time is 5-15 business days.
  • Curtain Panels – Processing time is 10-20 business days.
  • Valances/Café Curtains – Processing time is 5-10 business days.
  • Shower Curtains – Processing time 10-20 business days.
  • Table Runners/Bed Runners – Processing time is 5-9 business days.
  • Tree Skirts
    • During holiday season, 3-7 business days for select patterns/colors
    • Off holiday season, 5-10 business days
  • Bolster Covers and Inserts
    • Covers only – Processing time is 5-9 business days.
    • Covers with Inserts – Processing time is 10-20 business days
  • Pillow Inserts – Processing time is 5-15 business days.

What are your shipping policies?

Standard shipping is via USPS. Upgraded shipping is available. Delivery dates are estimated dates based on the standard times posted by USPS, FedEx, or UPS.

 

How do I know what size to order?

Pillow covers are sized according to insert size NOT actual finished pillow cover size. Actual finished pillow covers will measure approximately 3/4″ – 1″ smaller than stated sizes for a professional fit. With the above in mind, you need to order an 18″ by 18″ pillow cover to fit your 18″ by 18″ pillow insert.

How do I care for my purchases?

Please refer to the individual listings for fabric care instructions.

Can I order custom sizes and lengths?

Custom pillow cover sizes as well as custom curtain lengths/widths are welcome. Contact the shop for pricing.

Can I see the fabrics in person?

If you are unsure of the color, texture or weight of a specific fabric, order a swatch.

Do you wholesale your products?

Wholesale terms are available, minimums apply.

Location

2663 Park Street
Jacksonville, FL 32204

Hours

M - F : 9am–5pm

Sat : 10am–4pm

Sun : Closed

Evenings By Appointment